About us
Welcome to HomeCEC - where innovation seamlessly integrates with your lifestyle, creating a symphony of technology and customer satisfaction. At HomeCEC, we're not just about home appliances; we're about redefining your living experience with a touch of modernity and ease.
Home stands at the core of our ethos - it's not just a place, but a canvas for life's precious moments and everyday routines. Our mission transcends beyond providing products; we aim to transform your daily activities into experiences filled with comfort and convenience, setting the stage for memories that last.
CEC stands for Customer Experience Centered, a principle embedded in our DNA. We are committed to putting you first, ensuring every product and service we offer enhances your quality of life. Our dedication to exceptional customer service and innovative solutions places you at the heart of our universe, promising an unparalleled shopping journey.
Join us in crafting a living space that's not only modern but memorable. Let every day be an opportunity to experience something new, something better, with HomeCEC.
HomeCEC - Where New Experiences Begin!
FAQ
1. How long will it take for my order to be delivered?
2. What is your refund policy for returns?
Your 100% satisfaction is important for us.
Due to COVID-19 restrictions, returns will not be accepted at this time.
This includes the following:
Sale Item(s) - Including Item(s) of Final Sale.
Discounted Products - Purchased Individually or in Bulk.
Items you have already Built, Constructed and or Assembled.
Open Boxed Items.
3. What is the process for requesting a refund?
If a product gets damaged or was faulty upon a delivery - we offer 100% store credit/or full refund. We require a proof of damage, or if product was a faulty upon delivery of item(s).
Ex: Pictures and Video.
Discontinued items are final sales and therefore cannot be returned, refunded or exchanged with store credits.
Please note the customer shall bear the shipping costs of the product to the manufacturer unless the product is damaged or does not meet the description.
We do not accept refunds if the customer just does not like the product or changed their mind.
If your package was deemed delivered with proof of delivery by the courier, and attempts were made to deliver your package and it is returned back to shipper, you do not qualify for a refund. Packages are destroyed if returned due to Covid-19 protocols.
If you fail to pick up your package at your local courier's office and/or designated pick up station, and/or if your delivery has a failed attempt and it is returned and/or you do not pick it up, you do not qualify for a refund.
4. I received the product damaged, what should I do?
If in such an event your item has been damaged or defective, we are more than willing to help you.
We can do the following:
Replace the item - shipping costs are included.
Replace the part - including missing parts upon purchase.
Provide a 100% store credit to the item purchased.
Refund to the original method of payment.
5. Can I exchange my product with another one?
We do not exchange any products for whatever reason:
If you change your mind, would like another product similar or different in colour or size to the one you purchase or would like another model of the current purchased product or a different product.
No products will be exchanged.
6. How can I place an order?
Simply add as many items as you wish to your shopping cart while browsing our store.
Once you want to proceed with the order - do so by going to the cart and clicking "checkout".
Follow the instructions by providing us with delivery information and select payment method the for goods - we will start to ship your package within 2-5 business days.
Our support team is always happy to guide you at any step!
7. Can I cancel my order?
Orders can be cancelled within 6 hours of placing them. After 6 hours, you may be charged an administration fee.
Please note: The order cannot be canceled once the package has been shipped. If you cancel your order mid-shipment, you will not receive a refund.