Refund Policy
Update time: Dec 01, 2024.
At HomeCEC, our commitment is to ensure satisfaction with every purchase. We understand that sometimes, a product may not meet your expectations. In these instances, we offer a 3-day return policy.
Refund Eligibility
Contact our customer support team within 3 days of receiving the product (or within 5 days after the estimated delivery date if the item was not received). Provide proof, including order details, product photos (if applicable), and a description of the issue.
Products are eligible for return within 3 days of receipt. To qualify for a return, items must be in their original condition: unused, with all tags attached, and in the original packaging. A valid receipt or proof of purchase is also required.
Initiating A Return
To begin the return or refund process, please reach out to us at support@homecec.com.
Once your return is accepted, we will provide you with detailed instructions on how to proceed. Please note that returns without prior approval will not be accepted.
For more information about returning an order, please visit our Return Policy page. If you have any questions or concerns regarding your refund, please contact us via email.
Refund Process
Once your return is received and inspected, we will notify you of the refund status:
- Approved Returns: For eligible returns, we will issue a refund to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
- Partial Refunds: In cases where an item is returned damaged or missing parts, only a partial refund may be granted.
- Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
Damaged or Incorrect Items
Upon receipt of your order, please inspect the items immediately. If you discover any defects, damages, or discrepancies, contact us right away so we can evaluate the issue and take corrective action.
Non-Returnable Items
We are unable to accept returns on certain types of goods, including perishable items, custom products, personal care goods, hazardous materials, flammable liquids, or gases. If you have questions regarding the returnability of your item, please contact us.
Exclusions
Please note that sale items and gift cards are final sales and not eligible for return.
Exchanges
For the most efficient service, we recommend returning the original item for a refund and placing a new order for the desired product.
Refunds
Following the receipt and inspection of your return, we will inform you whether your refund has been approved. Approved refunds will be processed to the original payment method within 10 business days. Please be aware that it may take additional time for your bank or credit card provider to post the refund.
Late Or Missing Refunds
If you have not received a refund within 10 business days of approval, please contact us at support@homecec.com for assistance. We understand that refund issues can be frustrating and we are committed to resolving your queries promptly and efficiently.
Your satisfaction is our top priority at HomeCEC, and we are dedicated to ensuring that your experience with us is seamless and rewarding.
Changes To Refund Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on our website, and please review the policy before making a purchase.
Contact Us
Should you have any questions about our Refund Policy or need to request a refund, please contact us via our official email support@homecec.com.