Cookie Policy
Introduction
This Cookie Policy outlines the types of cookies and other tracking technologies that HomeCEC may place on your device when you interact with our website or use our services.What Are Cookies?
Cookies are small data files stored on your computer or device when you visit certain websites. HomeCEC uses various types of cookies, including essential cookies, performance cookies, advertising cookies, and content-related cookies. These cookies improve your experience by remembering your preferences (such as login or language settings), allowing for smoother website navigation, and enhancing overall functionality.Cookies also provide insights into how visitors use the website, whether it’s their first time or a return visit.
Types of Cookies We Use:
Essential CookiesThese cookies are necessary for the basic operation of the website, such as enabling shopping carts and payment processing. Without these, certain services, like placing an order, wouldn’t work.
Example: We use session cookies to track actions like filling out forms across multiple pages.
Functional CookiesFunctional cookies remember choices you’ve made, such as language or region settings, to tailor your experience. These may also include login credentials or personalized settings.
Example: Authentication cookies that allow users to log in and access secured areas.
Performance and Analytics CookiesThese cookies collect anonymous data about how visitors use the website, like which pages are frequently visited. This helps us improve our website’s performance.
Example: We use Google Analytics to track user behavior and optimize functionality.
Advertising Cookies
These cookies are used to show relevant ads based on your browsing habits. They may be shared with third-party advertisers to ensure ads are tailored to your interests.
Example: We use Facebook Pixel to deliver targeted ads on social media platforms.
Social Media & Content CookiesExample: The Facebook 'like' button uses cookies to enable interaction with social media.
How Long Do Cookies Stay on My Device?
Cookies may be either session-based (which expire when you close your browser) or persistent (which remain until manually deleted or expire). Most cookies we use are persistent and typically expire between 30 minutes to two years after they are set on your device.
Managing Cookies
You can control or delete cookies via your browser settings. However, blocking cookies may negatively affect your user experience, and some website features may not work properly.
For instructions on managing or blocking cookies, refer to your browser's help section or visit www.allaboutcookies.org.
Third-Party Cookies and Tracking TechnologiesHomeCEC uses third-party cookies for advertising, analytics, and customer service purposes. These partners may place their own cookies on your device. Some of the third-party services we use include:
- Google Analytics: For tracking website performance.
- Facebook Pixel: For serving targeted ads.
- LinkedIn Insight Tag: For understanding user interactions and delivering ads.
Cookies for Store Functionality
When you visit our store or make a purchase, the following cookies are essential for the smooth operation of our e-commerce platform:
|
Name |
Function |
Duration |
|---|---|---|
|
_ab |
Used for accessing admin. |
2 years |
|
_secure_session_id |
Tracks your session during checkout. |
24 hours |
|
_shopify_country |
Stores country data for consistent currency. |
Session |
|
_shopify_m |
Manages customer privacy settings. |
1 year |
|
cart |
Stores items in the shopping cart. |
2 weeks |
|
secure_customer_sig |
Identifies signed-in users. |
1 year |
|
checkout |
Manages the checkout process. |
4 weeks |
Reporting & Analytics Cookies
We use cookies to measure website performance and analyze visitor behavior:
|
Name |
Function |
Duration |
|---|---|---|
|
_landing_page |
Tracks landing pages. |
2 weeks |
|
_orig_referrer |
Tracks original referrer. |
2 weeks |
|
_shopify_d |
Shopify analytics for tracking performance. |
Session |
Third-Party Analytics & Advertising Partners
We collaborate with third-party services to enhance your browsing experience and tailor our marketing strategies. These services may place their own cookies for tracking purposes. Key partners include:
|
Third Party |
Description |
Privacy Policy |
|---|---|---|
|
Google Analytics |
Tracks user behavior and website performance. |
|
|
Facebook Pixel |
Tracks ad conversions and audience targeting. |
|
|
LinkedIn Insight Tag |
Tracks user interactions for ad optimization. |
How to Control Cookies
You can manage and block cookies via your browser settings. However, blocking cookies may impact your experience. For more information on controlling cookies, visit www.allaboutcookies.org.
Contact Us
If you have any questions or concerns about our Cookie Policy or how we use cookies, please contact us at support@homecec.com.
FAQ
1. How long will it take for my order to be delivered?
It might take up to 10-20 days from the shipment date for your order to be delivered. We ship to over 200 countries globally.
2. What is your refund policy for returns?
Your 100% satisfaction is important for us.Due to COVID-19 restrictions, returns will not be accepted at this time.This includes the following:
Sale Item(s) - Including Item(s) of Final Sale.Discounted Products - Purchased Individually or in Bulk. Items you have already Built, Constructed and or Assembled.
Open Boxed Items.
3. What is the process for requesting a refund?
If a product gets damaged or was faulty upon a delivery - we offer 100% store credit/or full refund. We require a proof of damage, or if product was a faulty upon delivery of item(s).
Ex: Pictures and Video.
Discontinued items are final sales and therefore cannot be returned, refunded or exchanged with store credits.
Please note the customer shall bear the shipping costs of the product to the manufacturer unless the product is damaged or does not meet the description.
We do not accept refunds if the customer just does not like the product or changed their mind.
If your package was deemed delivered with proof of delivery by the courier, and attempts were made to deliver your package and it is returned back to shipper, you do not qualify for a refund. Packages are destroyed if returned due to Covid-19 protocols.
If you fail to pick up your package at your local courier's office and/or designated pick up station, and/or if your delivery has a failed attempt and it is returned and/or you do not pick it up, you do not qualify for a refund.
4. I received the product damaged, what should I do?
If in such an event your item has been damaged or defective, we are more than willing to help you.
We can do the following:
Replace the item - shipping costs are included.
Replace the part - including missing parts upon purchase.
Provide a 100% store credit to the item purchased.
Refund to the original method of payment.
5. Can I exchange my product with another one?
We do not exchange any products for whatever reason:
If you change your mind, would like another product similar or different in colour or size to the one you purchase or would like another model of the current purchased product or a different product.
No products will be exchanged.
6. How can I place an order?
Simply add as many items as you wish to your shopping cart while browsing our store.
Once you want to proceed with the order - do so by going to the cart and clicking "checkout".
Follow the instructions by providing us with delivery information and select payment method the for goods - we will start to ship your package within 2-5 business days.
Our support team is always happy to guide you at any step!
7. Can I cancel my order?
Orders can be cancelled within 6 hours of placing them. After 6 hours, you may be charged an administration fee.
Please note: The order cannot be canceled once the package has been shipped. If you cancel your order mid-shipment, you will not receive a refund.
8. Incorrect address! What do I do?
If you have misspelled or autofilled and incorrect address, kindly notify us via contact form within 6 hours. If your package has been shipped before a change of address, we will not be able change the address upon shipment and no refund.
9. I have ordered multiple items, will they all arrive at the same time?
If you have ordered multiple items or bulk of the same items, some packages maybe separated during the shipping process.