Tracking Order

Enter your tracking number here to see your order status.

FAQs

1. How can I contact HomeCEC customer support?

You can contact HomeCEC customer support through several methods:

  1. Email: Reach out to our customer service team via the official support email on the HomeCEC website.
  2. Contact Form: Visit the HomeCEC website, go to the "Contact Us" page, and fill out the contact form with your query. You will receive an email response right away.
  3. Live Chat: If available, use the live chat feature on the website for real-time assistance.
  4. Phone: Our customer support number is listed on the website, you can call for direct help.

Check the "Contact Us" section on the HomeCEC homepage for the most accurate and updated contact details.

2. How can I track my order on HomeCEC?

To track your order on HomeCEC, follow these steps:

  1. Log in to Your Account: Go to the HomeCEC website and sign in by clicking the account icon.
  2. Access Order History: Navigate to the "Order History" section once logged in.
  3. View Tracking Information: Find the specific order you want to track. If the order has been shipped, a tracking number will be provided. Click on the tracking number to see the current status and location.

For more detailed tracking updates, visit the HomeCEC website and enter your tracking number.

3. Does HomeCEC offer international shipping?

Yes, HomeCEC offers international shipping to over 200 countries. The delivery time can vary depending on the destination, typically between 10 and 20 days from the shipment date. Check our shipping policy on the website for any updates or specific details related to your location. Visit the HomeCEC website directly for more information about shipping rates and destinations.

4. How do I create a HomeCEC account?

To create a HomeCEC account, follow these steps:

  1. Visit the HomeCEC website and click on the account icon in the homepage's top right corner.
  2. Select "Create Account".
  3. Fill out the registration form with your personal details, including first name, last name, email, and password.
  4. Once completed, click "Create" to create your account.

After registration, you can log in anytime to manage your orders and account information. For further assistance, you can also reach out to HomeCEC customer support.

5. What types of products does HomeCEC offer?

HomeCEC provides a wide range of high-quality tech products across four main categories:

  1. Computer Components: From processors and motherboards to RAM and storage, HomeCEC has everything you need to build, upgrade, or customize your computer.
  2. Smart Watches: Stay connected and track your fitness with the latest smartwatch technology, offering features like heart rate monitoring, GPS, and mobile connectivity.
  3. Phone Accessories: Enhance your mobile experience with various accessories including phone cases, screen protectors, chargers, and wireless earbuds.
  4. Electronics: Explore a broad selection of electronics like smart home devices, gaming consoles, and more to upgrade your tech lifestyle.

HomeCEC is your one-stop shop for reliable, cutting-edge tech products at competitive prices.

6. How long will it take for my order to be delivered?
It might take up to 10-20 days from the shipment date for your order to be delivered. We ship to over 200 countries globally.

7. What is your refund policy for returns?

Your 100% satisfaction is important for us.

Due to COVID-19 restrictions, returns will not be accepted at this time.

This includes the following:

Sale Item(s) - Including Item(s) of Final Sale.

Discounted Products - Purchased Individually or in Bulk. 

Items you have already Built, Constructed and or Assembled.

Open Boxed Items.

8. What is the process for requesting a refund?

If a product gets damaged or was faulty upon a delivery - we offer 100% store credit/or full refund. We require a proof of damage, or if product was a faulty upon delivery of item(s).

Ex: Pictures and Video.

Discontinued items are final sales and therefore cannot be returned, refunded or exchanged with store credits.

Please note the customer shall bear the shipping costs of the product to the manufacturer unless the product is damaged or does not meet the description.

We do not accept refunds if the customer just does not like the product or changed their mind.

If your package was deemed delivered with proof of delivery by the courier, and attempts were made to deliver your package and it is returned back to shipper, you do not qualify for a refund. Packages are destroyed if returned due to Covid-19 protocols.

If you fail to pick up your package at your local courier's office and/or designated pick up station, and/or if your delivery has a failed attempt and it is returned and/or you do not pick it up, you do not qualify for a refund.

9. I received the product damaged, what should I do?

If in such an event your item has been damaged or defective, we are more than willing to help you.

We can do the following:

Replace the item - shipping costs are included.

Replace the part - including missing parts upon purchase.

Provide a 100% store credit to the item purchased.

Refund to the original method of payment.