Shipping Policy
At HomeCEC, we are dedicated to providing our valued customers with a seamless shopping experience, which includes offering worldwide shipping at no additional cost. Enjoy the convenience of free shipping with tracking on all orders.
COVID-19 Notice
Please be advised that, due to the ongoing global impact of COVID-19, shipping delays may occur sporadically. While we strive to minimize disruptions, please understand that some delays may be beyond our control. Your patience and understanding during these challenging times are greatly appreciated.
Order Processing
Orders placed with HomeCEC typically require 2-4 business days for processing before shipment. Please note that we do not process or ship orders on weekends or holidays.
The shipping time for your order depends on various factors, including the proximity of your shipping address and our availability. We are committed to expediting the shipping process to ensure prompt delivery of your items.
Shipping Information Accuracy
Please ensure your shipping details are accurate and complete to avoid delivery issues. We cannot be held responsible for undelivered items due to incorrect information.
Tracking Information
Once your order has been shipped, you will receive an automatic notification via email containing your tracking number. You can easily monitor the status of your order by visiting the "Track Your Order" section on our website. If you encounter any difficulties with tracking your order or if you have not received a tracking number, please do not hesitate to contact our customer support team at support@homecec.com. We are here to assist you.
Unexpected Delays
While we endeavor to meet our standard shipping times, unforeseen circumstances such as international customs processing may occasionally cause delays. If your package is delayed, please reach out to us, and we will work diligently to resolve any issues and ensure timely delivery of your order.
At HomeCEC, your satisfaction is paramount. If you have any questions or concerns regarding shipping or any other aspect of your shopping experience, please do not hesitate to contact us at support@homecec.com. We are committed to providing you with exceptional service and support.
FAQ
1. How long will it take for my order to be delivered?
It might take up to 10-20 days from the shipment date for your order to be delivered. We ship to over 200 countries globally.
2. What is your refund policy for returns?
Your 100% satisfaction is important for us.Due to COVID-19 restrictions, returns will not be accepted at this time.This includes the following:
Sale Item(s) - Including Item(s) of Final Sale.Discounted Products - Purchased Individually or in Bulk. Items you have already Built, Constructed and or Assembled.
Open Boxed Items.
3. What is the process for requesting a refund?
If a product gets damaged or was faulty upon a delivery - we offer 100% store credit/or full refund. We require a proof of damage, or if product was a faulty upon delivery of item(s).
Ex: Pictures and Video.
Discontinued items are final sales and therefore cannot be returned, refunded or exchanged with store credits.
Please note the customer shall bear the shipping costs of the product to the manufacturer unless the product is damaged or does not meet the description.
We do not accept refunds if the customer just does not like the product or changed their mind.
If your package was deemed delivered with proof of delivery by the courier, and attempts were made to deliver your package and it is returned back to shipper, you do not qualify for a refund. Packages are destroyed if returned due to Covid-19 protocols.
If you fail to pick up your package at your local courier's office and/or designated pick up station, and/or if your delivery has a failed attempt and it is returned and/or you do not pick it up, you do not qualify for a refund.
4. I received the product damaged, what should I do?
If in such an event your item has been damaged or defective, we are more than willing to help you.
We can do the following:
Replace the item - shipping costs are included.
Replace the part - including missing parts upon purchase.
Provide a 100% store credit to the item purchased.
Refund to the original method of payment.
5. Can I exchange my product with another one?
We do not exchange any products for whatever reason:
If you change your mind, would like another product similar or different in colour or size to the one you purchase or would like another model of the current purchased product or a different product.
No products will be exchanged.
6. How can I place an order?
Simply add as many items as you wish to your shopping cart while browsing our store.
Once you want to proceed with the order - do so by going to the cart and clicking "checkout".
Follow the instructions by providing us with delivery information and select payment method the for goods - we will start to ship your package within 2-5 business days.
Our support team is always happy to guide you at any step!
7. Can I cancel my order?
Orders can be cancelled within 6 hours of placing them. After 6 hours, you may be charged an administration fee.
Please note: The order cannot be canceled once the package has been shipped. If you cancel your order mid-shipment, you will not receive a refund.
8. Incorrect address! What do I do?
If you have misspelled or autofilled and incorrect address, kindly notify us via contact form within 6 hours. If your package has been shipped before a change of address, we will not be able change the address upon shipment and no refund.
9. I have ordered multiple items, will they all arrive at the same time?
If you have ordered multiple items or bulk of the same items, some packages maybe separated during the shipping process.