Return Policy
Update time: Dec 01, 2024.
At HomeCEC, we want you to be completely satisfied with your purchase. We offer a fair and straightforward return policy for eligible items, including computer components, smartwatches, phone accessories, and other electronics. Please read the guidelines below to ensure a smooth return process.
Return Eligibility
To qualify for a return, products must meet the following conditions:
- Condition: Items must be in new, unused condition with all original packaging, accessories, and tags intact.
- Return Window: Returns must be initiated within 3 days of receiving the product.
- Proof of Purchase: A receipt or order confirmation is required for all returns.
Product Categories & Eligibility Requirements:
- Computer Components: Must be unused, undamaged, and in the original packaging, with protective seals intact.
- Smartwatches: Must be returned in like-new condition without scratches, dents, or visible signs of wear.
- Phone Accessories: Items such as cases, chargers, and screen protectors must be unused and in original packaging.
- Electronics: Items like headphones, power banks, and other electronics must be returned with all accessories and manuals included.
Non-Returnable Items
Certain items are non-returnable due to health, safety, or other considerations:
- Opened or used computer components and internal parts (e.g., CPUs, GPUs, hard drives) cannot be returned.
- Software or digital products (including items that come with one-time use codes).
- Personal items such as earphones or in-ear devices that have been unsealed.
- Items damaged due to misuse, modification, or improper installation are not eligible for return.
Return Process
To initiate a return, follow these steps:
- Contact Customer Support: Reach out to us at support@homecec.com or call us at +65 6681 6728 to start the return process. Please provide your order number and reason for the return.
- Receive Return Authorization: Our team will review your request and, if eligible, provide you with a return authorization and detailed instructions on how to proceed.
- Package The Item Securely: Ensure that all original packaging, accessories, and documents are included to avoid delays in processing your return.
- Ship The Item: Follow the instructions provided by our team to send the item back within 2 days of receiving the return authorization.
Please note that returns without prior approval will not be accepted.
Refunds
Once your return is received and inspected, we will notify you of the refund status:
- Approved Returns: For eligible returns, we will issue a refund to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
- Partial Refunds: In cases where an item is returned damaged or missing parts, only a partial refund may be granted.
- Return Shipping: Return shipping costs are the responsibility of the customers unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
For more information about your refund, please visit our Refund Policy page. If you have any questions or concerns regarding your refund, we are here to assist you. Please do not hesitate to reach out to our customer support team via support@homecec.com. We understand that refund issues can be frustrating and we are committed to resolving your queries promptly and efficiently.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please initiate a return for the unwanted item and place a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of receiving the product. We will work with you to provide a replacement or full refund after verifying the issue.
Changes To Return Policy
We reserve the right to update this Return Policy at any time. Any changes will be posted on our website, and please review the policy before making a purchase.
Contact Us
Should you have any questions about our Return Policy or need to return an item, please contact us via our official email support@homecec.com.