Buyers Protection
How we protect your information
Our teams work tirelessly to protect your information, and to ensure the security and integrity of our platform. We also have independent auditors assess the security of our data storage and systems that process financial information. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute security of your personal information. You can find more information about our security measures at /security.FAQ
1. How long will it take for my order to be delivered?
It might take up to 10-20 days from the shipment date for your order to be delivered. We ship to over 200 countries globally.
2. What is your refund policy for returns?
Your 100% satisfaction is important for us.Due to COVID-19 restrictions, returns will not be accepted at this time.This includes the following:
Sale Item(s) - Including Item(s) of Final Sale.Discounted Products - Purchased Individually or in Bulk. Items you have already Built, Constructed and or Assembled.
Open Boxed Items.
3. What is the process for requesting a refund?
If a product gets damaged or was faulty upon a delivery - we offer 100% store credit/or full refund. We require a proof of damage, or if product was a faulty upon delivery of item(s).
Ex: Pictures and Video.
Discontinued items are final sales and therefore cannot be returned, refunded or exchanged with store credits.
Please note the customer shall bear the shipping costs of the product to the manufacturer unless the product is damaged or does not meet the description.
We do not accept refunds if the customer just does not like the product or changed their mind.
If your package was deemed delivered with proof of delivery by the courier, and attempts were made to deliver your package and it is returned back to shipper, you do not qualify for a refund. Packages are destroyed if returned due to Covid-19 protocols.
If you fail to pick up your package at your local courier's office and/or designated pick up station, and/or if your delivery has a failed attempt and it is returned and/or you do not pick it up, you do not qualify for a refund.
4. I received the product damaged, what should I do?
If in such an event your item has been damaged or defective, we are more than willing to help you.
We can do the following:
Replace the item - shipping costs are included.
Replace the part - including missing parts upon purchase.
Provide a 100% store credit to the item purchased.
Refund to the original method of payment.
5. Can I exchange my product with another one?
We do not exchange any products for whatever reason:
If you change your mind, would like another product similar or different in colour or size to the one you purchase or would like another model of the current purchased product or a different product.
No products will be exchanged.
6. How can I place an order?
Simply add as many items as you wish to your shopping cart while browsing our store.
Once you want to proceed with the order - do so by going to the cart and clicking "checkout".
Follow the instructions by providing us with delivery information and select payment method the for goods - we will start to ship your package within 2-5 business days.
Our support team is always happy to guide you at any step!
7. Can I cancel my order?
Orders can be cancelled within 6 hours of placing them. After 6 hours, you may be charged an administration fee.
Please note: The order cannot be canceled once the package has been shipped. If you cancel your order mid-shipment, you will not receive a refund.
8. Incorrect address! What do I do?
If you have misspelled or autofilled and incorrect address, kindly notify us via contact form within 6 hours. If your package has been shipped before a change of address, we will not be able change the address upon shipment and no refund.
9. I have ordered multiple items, will they all arrive at the same time?
If you have ordered multiple items or bulk of the same items, some packages maybe separated during the shipping process.