Information Security
Data Security is The Precondition
At HomeCEC, we comprehend the value of securing information and recognize its critical role in protecting confidential data, maintaining customer trust, and preserving the integrity of our operations. Awareness of cybersecurity threats empowers us to proactively implement robust security measures, stay vigilant against risks, and mitigate potential vulnerabilities.
Secure Information in Every Action
- Robust Encryption
Even when data protection is not yet a concern for authorities, we utilize state-of-the-art encryption technologies to protect data both in transit and at rest. This ensures that sensitive information remains secure and unreadable to unauthorized parties.
- Secure Access Controls
Access to our systems and databases is strictly controlled through robust authentication mechanisms and access controls. This ensures that only authorized personnel have the necessary permissions to access sensitive data.
- Regular Security Audits
We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems and processes. This proactive approach helps us stay ahead of emerging threats and ensure the ongoing integrity of our information security measures.
- Employee Training and Awareness
We provide comprehensive training and awareness programs to educate our employees about best practices for information security. This includes guidance on recognizing phishing attempts, using secure passwords, and handling sensitive data responsibly.
- Compliance with Regulatory Standards
We constantly update and adhere to industry best practices and comply with relevant regulatory standards to ensure the highest levels of information security. This includes standards such as GDPR and ISO 27001.
FAQ
1. How long will it take for my order to be delivered?
It might take up to 10-20 days from the shipment date for your order to be delivered. We ship to over 200 countries globally.
2. What is your refund policy for returns?
Your 100% satisfaction is important for us.Due to COVID-19 restrictions, returns will not be accepted at this time.This includes the following:
Sale Item(s) - Including Item(s) of Final Sale.Discounted Products - Purchased Individually or in Bulk. Items you have already Built, Constructed and or Assembled.
Open Boxed Items.
3. What is the process for requesting a refund?
If a product gets damaged or was faulty upon a delivery - we offer 100% store credit/or full refund. We require a proof of damage, or if product was a faulty upon delivery of item(s).
Ex: Pictures and Video.
Discontinued items are final sales and therefore cannot be returned, refunded or exchanged with store credits.
Please note the customer shall bear the shipping costs of the product to the manufacturer unless the product is damaged or does not meet the description.
We do not accept refunds if the customer just does not like the product or changed their mind.
If your package was deemed delivered with proof of delivery by the courier, and attempts were made to deliver your package and it is returned back to shipper, you do not qualify for a refund. Packages are destroyed if returned due to Covid-19 protocols.
If you fail to pick up your package at your local courier's office and/or designated pick up station, and/or if your delivery has a failed attempt and it is returned and/or you do not pick it up, you do not qualify for a refund.
4. I received the product damaged, what should I do?
If in such an event your item has been damaged or defective, we are more than willing to help you.
We can do the following:
Replace the item - shipping costs are included.
Replace the part - including missing parts upon purchase.
Provide a 100% store credit to the item purchased.
Refund to the original method of payment.
5. Can I exchange my product with another one?
We do not exchange any products for whatever reason:
If you change your mind, would like another product similar or different in colour or size to the one you purchase or would like another model of the current purchased product or a different product.
No products will be exchanged.
6. How can I place an order?
Simply add as many items as you wish to your shopping cart while browsing our store.
Once you want to proceed with the order - do so by going to the cart and clicking "checkout".
Follow the instructions by providing us with delivery information and select payment method the for goods - we will start to ship your package within 2-5 business days.
Our support team is always happy to guide you at any step!
7. Can I cancel my order?
Orders can be cancelled within 6 hours of placing them. After 6 hours, you may be charged an administration fee.
Please note: The order cannot be canceled once the package has been shipped. If you cancel your order mid-shipment, you will not receive a refund.
8. Incorrect address! What do I do?
If you have misspelled or autofilled and incorrect address, kindly notify us via contact form within 6 hours. If your package has been shipped before a change of address, we will not be able change the address upon shipment and no refund.
9. I have ordered multiple items, will they all arrive at the same time?
If you have ordered multiple items or bulk of the same items, some packages maybe separated during the shipping process.